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Turkish Class Website

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330.       TheAenigma
5001 posts
 09 Dec 2008 Tue 03:21 pm

 

Quoting teaschip

Did anyone else have problems logging in? Could not log on last evening..kept getting an error http:500 server error from site.

 

 Aha! My cunning plan worked! {#lang_emotions_ninja}

331.       teaschip
3870 posts
 09 Dec 2008 Tue 03:27 pm

 

Quoting bod

Perhaps people are assuming it must have resolved itself as you made a post which means you must have logged on........

 

 I have logged on here at work...but at home I can´t.{#lang_emotions_sad}

332.       bod
5999 posts
 09 Dec 2008 Tue 03:29 pm

 

Quoting teaschip

 I have logged on here at work...but at home I can´t.{#lang_emotions_sad}

 

Doesn´t that suggest that it is a problem with your setup at home rather than a problem with the TC website???

333.       teaschip
3870 posts
 09 Dec 2008 Tue 03:52 pm

 

Quoting bod

Doesn´t that suggest that it is a problem with your setup at home rather than a problem with the TC website???

 

 I have no problems with my pc at home.  The error message is http:500 Maintence or server error with site.  I have already talked with our IT people here and it refers to a server problem here not my pc.

334.       bod
5999 posts
 09 Dec 2008 Tue 04:12 pm

 

Quoting teaschip

 I have no problems with my pc at home.  The error message is http:500 Maintence or server error with site.  I have already talked with our IT people here and it refers to a server problem here not my pc.

 

Well yes - a 500 error is definately generated by the server on which TC is hosted........

It seems very odd that you can log on from work but not from home.    I assume that TC doesn´t use distributed servers which could explain it.

335.       thehandsom
7403 posts
 09 Dec 2008 Tue 04:17 pm

 

Quoting teaschip

 I have no problems with my pc at home.  The error message is http:500 Maintence or server error with site.  I have already talked with our IT people here and it refers to a server problem here not my pc.

 

Clear your cache, get rid of your cookies..

336.       bod
5999 posts
 09 Dec 2008 Tue 04:19 pm

 

Quoting thehandsom

Clear your cache, get rid of your cookies..

 

And request that any proxies clear their cache as well........

If you are using Internet Explorer then this can be done using Ctrl+F5 to refresh the page and ask for a fresh copy.

337.       teaschip
3870 posts
 09 Dec 2008 Tue 05:24 pm

 

Quoting bod

And request that any proxies clear their cache as well........

If you are using Internet Explorer then this can be done using Ctrl+F5 to refresh the page and ask for a fresh copy.

 

 Ok, so I need to clear the cashe and remove cookies....I´m using Internet Explorer so if you could walk me through a little.  I´m not sure how to remove cookies or clear the cashe.  So when do I Ctrl +F5 to  refresh the page ask for a fresh copy?  After I click on the link and get the http:500 message?  Sorry, I´m not real computer savy...{#lang_emotions_shy}

338.       bod
5999 posts
 09 Dec 2008 Tue 05:32 pm

 

Quoting teaschip

So when do I Ctrl +F5 to  refresh the page ask for a fresh copy?  After I click on the link and get the http:500 message?  Sorry, I´m not real computer savy...{#lang_emotions_shy}

 

Yes - go to the page and get the 500 error message.

Hold down Ctrl and press F5 - this will force a reload of the page.

 

If that doesn´t work then go to the tools menu and select ´Internet Options´.   This will bring up a dialog - on the first tab click ´Delete Cookies´ and ´OK´ to confirm.   Then click ´Delete Files´, tick the ´Delete all offline content´ box and click ´OK´.    Then on the ´Content´ tab of the dialog click ´Clear SSL State´ - click ´OK´ to exit the dialog.

 

Close Internet Explorer and restart it and try again.........

339.       teaschip
3870 posts
 09 Dec 2008 Tue 05:36 pm

I have printed off your instructions and will try this when I get home.

Thanks very much for your help, I really appreciate it.  {#lang_emotions_ty_ty}

340.       bod
5999 posts
 09 Dec 2008 Tue 05:59 pm

 

Quoting teaschip

I have printed off your instructions and will try this when I get home.

Thanks very much for your help, I really appreciate it.  {#lang_emotions_ty_ty}

 

Hopefully that will solve your problem.......

If it doesn´t then say and we´ll try something else!

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