They had only minutes to decide ANYTHING. There was no typical warning of a hijack, it happened and then they have to decide if to shoot a stray commerical airliner down carrying hundreds of people, without actually knowing that it was carrying suicidal muslim extremists inside it!!!
These things are decided by HUMANS. They may have technology, but the attack was unprecidented. Of course errors are made and nobody decides to shoot down a commercial aircraft lightly.
However, if you wish to believe in conspiracy theories, please do. This is my opinion, you have yours. Just stop thinking of the US as infallible robots with more technology than we can ever imagine!
To say that communication between civilian Air Traffic Control (ATC) and NORAD was abysmal on the morning of September 11, 2001 would be a massive understatement. As an illustration, it took ATC twenty-three minutes to communicate to NORAD that American Airlines Flight 11 had been hijacked,1 and in the case of United Airlines Flight 175, ATC informed NORAD of that flight´s odyssey through northeast skies at 09:03, the same minute as Flight 175 impacted Two World Trade Center!2
Communication between ATC and NORAD in regards to the last two flights hijacked--American Airlines Flight 77 and United Airlines Flight 93--fared worse. In these two cases NORAD wasn´t officially informed of any troubles with those flights until after they had crashed!3 In the case of Flight 77, that flight began deviating from its flight plan at 08:54,4 but NEADS wasn´t informed about Flight 77 until 09:34 when NEADS just happened to be in contact with a Washington Center manager discussing what turned out to be a "phantom" Flight 11 heading south towards Washingon, D.C. During the conversation NEADS was matter-of-factly informed that Flight 77 was also lost. This was the first indication that NORAD had of Flight 77´s troubles ... via a chance utterance by Washington Center!5
THE WHOLE ARTICLE: http://www.911truth.org/article.php?story=20081008162855671
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