Well, not all governments and civil institutions are decent. In fact, corruption is quite ubiquitous. How can it not be now that all living things are opportunist by nature? We humans tend to abuse, misuse or simply over use all sorts of power at our disposal. Politicians are humans too. They just have a greater access to the venues of large scale corruption.
Luckily, humans are not completely bad. There are good among us and yet again not all bad people are completely bad. The human brain takes decisions or reaches conclusions by weighing alternatives. In vocal societies there is a state of conflict among alternatives. Yet there is also a constant exposure to other alternatives. If you live in a vocal society, you may start life as a revolutionary and end up as a conservative. Nevertheless, in the process the definitions of both revolutionary and conservative may have substantially changed.
In welfare societies there is corruption too but since people are happier with their system they usually don´t run in the streets with banners and clubs in their hands. Although there are sharp differences between classes majority of people have enough means to support their lives. You would hear compaints of the government in developing countries mostly. When people unite in something equal there is usually less conflict. For example, in the army, there are hardships but then these hardships are equally present for everyone. So, all the soldiers keep marching together in a complete accord. Problems start when differences in society become pronounced...
Actually reporting it, is an action in my eyes. Sitting at home, telling your aunty that the place had bad food, is complaining. Nothing will change, unless your aunt has the power to close restaurants You have to do something, like report it to officials to change something.
What I mean was, is that you have to do the things that will actually make a difference, instead of talking about the situation in a way that will not actually change anything about the situation. I think we are on the same page actually 
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